AN ACT relating to telephone communications with state government entities.
     Create a new section of KRS Chapter 12 to direct state executive branch agencies to reduce reliance on automated telephone answering systems; require telephones to be answered during business hours by an employee or by an automated answering system that meets standards specified by administrative regulation of the Governor's Office for Technology; direct standards to include option in first part of automated menu for caller to speak to an operator; require administrative regulation to also include standards for answering phones; direct the Governor's Office for Technology to report to the Interim Joint Committee on State Government on standards and on progress in reducing reliance on automated telephone answering systems; allow agencies with fewer than five employees to use voice mail to answer phones.

     Feb 8-introduced in House
     Feb 9-to State Government (H)
     Feb 15-posted in committee
     Feb 20-reported favorably, 1st reading, to Calendar
     Feb 21-2nd reading, to Rules; posted for passage in the Regular Orders of the Day for Thursday, February 22, 2001
     Feb 22-3rd reading, passed 97-0
     Feb 23-received in Senate
     Feb 28-to State and Local Government (S)
     Mar 5-reported favorably, 1st reading, to Consent Calendar
     Mar 6-2nd reading, to Rules