00RS HB57


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HB 57/FN (BR 398) - H. Cornett, Ro. Adams, S. Alexander, H. Anderson, B. Ausmus, III, J. Bowling, K. Bratcher, B. Colter, J. Crenshaw, R. Crimm, R. Damron, D. Ford, G. Graham, C. Hoffman, M. Rader, C. Ratliff, G. Tapp, M. Treesh, J. Turner, K. Upchurch, M. Weaver

     AN ACT relating to telephone communications with state government entities.
     Create a new section of KRS Chapter 12 to require state executive branch agencies to ensure that all incoming calls during regular business hours are initially answered by an employee; permit use of automated telephone answering systems to respond to or receive messages from a caller after the caller's initial contact with an employee; direct the Finance and Administration Cabinet to ensure state agencies establish procedures to comply.


     HCS/FN - Direct state agencies to reduce reliance on automated telephone answering systems; require telephones to be answered during business hours by an employee or by an automated answering system that meets standards specified by administrative regulation of the Finance and Administration Cabinet, or by the Governor's Office for Technology, if its creation is confirmed; direct standards to include option in first part of automated menu for caller to speak to an operator; require administrative regulation to also include standards for employees answering phones; direct promulgating agency to report to the Interim Joint Committee on State Government on standards and on progress in reducing reliance on automated telephone answering systems.
     HFA (1, T. Feeley) - Amend to allow organizational units or administrative bodies with fewer than five employees to use voice mail to answer the telephones.

     (Prefiled by the sponsor(s) indicated with recommendation for passage, and as amended by the Interim Joint Committee on State Government)

     Jan 4-introduced in House; to State Government (H)
     Jan 24-floor amendment (1) filed
     Feb 4-posted in committee
     Feb 29-reported favorably, 1st reading, to Calendar with Committee Substitute
     Mar 1-2nd reading, to Rules
     Mar 3-recommitted to Appropriations and Revenue (H)
     Mar 6-posted in committee
     Mar 10-reported favorably, to Rules with original Committee Substitute
     Mar 13-posted for passage in the Regular Orders of the Day for Tuesday, March 14, 2000
     Mar 14-3rd reading, passed 97-0 with Committee Substitute, floor amendment (1)
     Mar 15-received in Senate
     Mar 17-to Appropriations and Revenue (S)

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